Frequently Asked Questions
Why don't you need a prescription for you to sell your products off your website even though the products require one over the counter?
A prescription is not required as we are an Offshore-based company and operate under different laws and regulations. Also, non-controlled FDA approved medications can be legally imported into the US, and a number of other countries, by individuals for their personal use.
Do I need to have a medical evaluation?
A medical evaluation is not required. HOWEVER, WE DO STRONGLY RECOMMEND that your inform your physician of any medications that you plan on taking, so that you can be advised on your progress and health throughout by them.
Are the products that you sell Genuine or Generic?
The pharmaceutical products we supply are all genuine branded products, unless otherwise clearly stated on our website. However, the packaging may differ slightly from what you are used to due to the fact that we are based Offshore, and source our stock from places such as Australia and the UK where packaging laws and the manufacturer's product branding can be different from other countries.
Are the products you sell within their expiration dates?
We do NOT sell prescription medication that is past its expiry date.
Do you have a guarantee on my receiving the product?
If for any reason, your order does not arrive, a credit will be applied to your credit card (subject to our terms and conditions), or a replacement shipment will be sent to you, if that is what you request.
Is it legal to order medications like this?
It is in most countries including the USA, UK and Australia. If you have concerns please check with your local authorities. We will let you know if we think there is a problem with customs in your particular country.
Are the medications you ship the same quality as the ones I buy at the local pharmacy?
We only supply medications manufactured and marketed by leading international pharmaceutical companies so you can be assured of receiving the highest quality medications.
Will you accept my health insurance as payment?
No. We do not have arrangements with health insurance companies, PBMs (Prescription Benefit Management companies) for prescription medication coverage.
What currency are the prices in?
All prices listed on our websites are in US dollars.
What is the shipping fee?
The cost for standard regular air mail of 7-14 business day delivery is $7.50 per order.
Do you have an expedited shipping option to the 7-14 business day regular mail offered?
We do not at this stage offer expedited shipping in the form of FedEx, UPS or any other. We do not believe the minimal shortened delivery time of Express mail warrants the extra cost to our customers. We want our customers to receive maximum value from our websites.
How long does it take to deliver?
Standard regular air mail takes 7-14 business days for delivery.
Do you charge a consultation fee?
As we do not give any form of consultation, we do not charge a consultation fee.
Do you ship overseas?
We ship worldwide.
I haven't received an email confirmation of my order and its been over 24 hours, where is it?
When an order is submitted to our pharmacy there is not an automated reply sent out. Because of the nature of the orders, the details must be checked over manually. You receive a confirmation when this has happened. Sometimes if an order is placed on a Saturday, you won't receive a reply for a couple of days because our office hours are just like everyone elses - we get a weekend too!
I'm having difficulties in using the online order form, what do I do?
Try our new Live Help system to talk to a live operator. If no operator is available online, please email us via the "contact us" section on the webpage with your order, and we can find out what the problem is.
Are the products packaged discreetly when delivered to me?
We are committed to protecting our customer's privacy. Everything we send is packed in regular plain cardboard boxes with no reference whatsoever to "medicine" or "pharmacy". The customs declaration sticker that we are required to attach to each box classifies the contents as "bodycare products".
